Shortcode Requests

• Shortcode INMS Activation Request

Customer Care Enquiries

• Customer Care Reporting Form

The following is the industry codes and network guidelines that apply to Networks, Aggregators and Service Providers.

Australia

SMS

MPS Code & Guidelines

• MPS Code
• MPS Guidelines

Network Guidelines

• Telstra Conduct Policy
• VHA Premium SMS Handbook
• Optus Guidelines

SPAM Act & Guidelines

• Spam Act
• Spam Act Practical Business Guide
• Spam Act Explanatory Memorandum
• Spam Act Understanding Consent

Additional Regulations

• Telecommunications Consumer Protection Code
• Telecommunications Consumer Protection Guidelines
• Emarketing Code Of Practise
• Content Services Code
• Interactive Gambling Act
• Trade Practises Act

WMC Audit Standards

• A guide to compliance Advertising
• A guide to compliance Helpline
• A guide to compliance Message Flow

Trade promotion Lotteries

• NSW Fact Sheet
• NT Fact Sheet
• SA Fact Sheet
• VIC Fact Sheet
• ACT Fact Sheet

Voice

TISSC Guidelines

• http://www.tissc.com.au/code.pdf

New Zealand

SMS

Telecommunications Carriers Forum Guidelines

• http://www.tcf.org.nz/library/224c95e4-051d-4739-a1d5-d6fb76ea006f.cmr

Voice

Carrier Guidelines

• NZ 0900 Service and Advertising Requirements.doc